Refund Policy

At BitcoinGaps, we strive to provide our customers with the best possible investing experience. We understand that occasionally issues may arise where a refund is necessary. Our refund policy is designed to ensure fair treatment for both our customers and our company. Please read the following policy carefully to understand the guidelines and procedures for obtaining a refund.

1. Eligibility for Refunds:

All BitcoinGaps financial products are eligible for a refund within 30 days of the original purchase date, unless otherwise stated.
Refunds are applicable for financial products purchased directly from BitcoinGaps's website or authorized retailers. If the product was purchased from a third-party vendor, please consult their refund policy.

2. Valid Reasons for Refunds:

Defective Products: If you receive a product that is damaged, faulty, or inoperable, we will gladly provide a refund, replacement, or repair.
Non-Delivery: If you haven't received your product within the promised delivery timeframe, please contact us for assistance. Refunds may be provided in case of non-delivery.

3. Process:

To initiate a refund, please contact our customer support team either by email or phone. Ensure you provide your order details, including order number and date of purchase, along with a clear explanation of the reason for the refund request.
Our customer support team will assess your request and guide you through the process, providing any necessary steps to complete the refund process.
In case of defective products, we may require evidence such as photos or videos showcasing the issue. Our team will provide instructions on how to submit this evidence if required.
Once your refund request is approved, you will be eligible for a full or partial refund, based on the condition of the product and the refund policy guidelines.

4. Refund Methods:

Refunds will be issued using the original payment method used for the purchase. If, for any reason, this is not possible, an alternative method will be arranged in consultation with the customer.
Please note that refund processing times may vary depending on the payment provider and banking institutions. It may take up to 10 business days for the refund to be reflected in your account.